How to shop
HOW TO SHOP
Customer registration and order as a guest
In order to make a purchase, it is necessary to register on shop.dicta.hr or place an order as a GUEST user, without the necessary registration. In both cases, when creating an order, the user is obliged to accept these Terms and conditions of purchase if he wants to finalize the order, or buy through shop.dicta.hr.+
In order to speed up the purchase, we recommend that you register in shop.dicta.hr before making a purchase and creating a shopping cart. After filling in the registration form with the necessary, accurate and true information, you will receive an e-mail with further instructions. When filling out the registration form, you need to enter your chosen password. Please keep your password safe from third parties.
Dicta d.o.o. reserves the right not to deliver goods based on orders with incomplete and / or inaccurate information.
Order and product prices
Please add the selected product to the cart by clicking on "Add to cart". When you want to finalize your purchase, click on "View Cart". Once you have verified that the contents of the cart match what you wanted to order, click "Order". After clicking on "Order", a page will open where you need to check and confirm information about the delivery address, billing address, payment method. By clicking on "Confirm order", your order is finalized.
If after making an order you change your mind for any reason and want to cancel it, please, with no delay, cancel the order in writing via the CONTACT FORM with the obligatory indication of the WEB order number you want to cancel and your data.
You can also place an order through the Sales and Customer Support Department:
• tel: +385 51 215-255, +385 51 339-335
• Fax: +385 51 214-816.
Sales and Customer Support Department open on: Monday - Friday: 08 - 16 h.
All prices in shop.dicta.hr are expressed in Euros, and include VAT of 25%.
For payments by bank transfer - we grant a 10% discount, and the final price for the customer is visible in the Cash / bank transfer field.
For payments by bank transfer, we do not approve an additional 10% discount on already discounted products, ie products that are on sale. Discounts on several bases do not add up.
There are no discounts on credit and debit card payments, so the final price for the customer is visible in the Regular price / Card payment field.
In case of a special price or sale, the discount is calculated on the regular price. The final price for the customer is visible in the field Special price or Reduced price in case of sale, and the discount applies to all means of payment.
The discounts shown are informative only. We reserve the right to change the discounts in total or in part.
If the ordered product is currently not or will no longer be available, we will notify you via the e-mail address you provided when registering or creating the order.
If, due to an error or oversight, the price published on shop.dicta.hr is incorrect or has changed in the meantime, we reserve the right to change. Dicta d.o.o. reserves the right to inform the user about the change of the price, and to request a confirmation or cancellation of the order from the user.
Dicta d.o.o. undertakes to deliver all ordered and paid products that are available in stock at the time of delivery. In case delivery is not possible, Dicta d.o.o. will contact the customer and arrange a new delivery time, replacement product or order cancellation, while other available products will be delivered. In case of impossibility of delivery of the ordered and paid product Dicta d.o.o. will make a refund.
Current payment methods on shop.dicta.hr are:
• Payment via bank account - general payment / bank transfer at the post office, bank or internet banking. If you make a payment via bank account, we send the goods when the payment is visible in our account. After we receive your order and check if the ordered products are available in our stock, we will send you an offer / pro forma invoice with all the necessary payment details.
• Card payment - credit and debit cards. We accept all major international credit cards including the following: American Express, Diners, MasterCard, Visa, and Maestro debit card. After making a payment by credit or debit card, we will check the availability of the ordered product, and confirm the authorization of the transaction in case of availability of the product. In case of inability to deliver, your card transaction will not be authorized, and payment will be canceled. A confirmation of the card transaction cancellation will be sent to your e-mail address.
• PayPal - You can pay by PayPal using the PayPal button in the cart screen.
Current methods of payment at our points of sale are: cash payment, all credit and debit cards. Possibility of payment in installments by American Express, Diners, Master and Maestro (Zagrebačka banka), Maestro Plus (Erste banka) and Visa Avenue Mall (Zagrebačka banka) from 2 to 12 installments with no interest. Possibility of purchasing through the Consumer Credit Agreement with the corresponding interest via American Express card (18-60 installments), American Express business card (3-24 installments), Diners (13-60 installments) and Master card (2-36 installments).
All shipments are insured by Dicta d.o.o.
Delivery service will be provided by In Time d.o.o. and TNT. Please check their official web site for general terms and conditions
Delivery charges will vary depending on your delivery address.
The delivery service via the delivery service implies delivery to the customer's home address. In the event that delivery to the recipient's address is not possible, you will receive a notice with information regarding the manner and place of collection.
Delivery deadlines are up to 7 working days in the EU. Please note non-EU customers may have to pay custom duty and import tax.
For all orders / payments received on working days until 1 pm, delivery will be dispatched on the same day, and the delivery time depends on the general terms and conditions of the delivery service and the delivery address. For all orders / payments received on working days after 1 pm, delivery will be dispatched the next working day.
You will be able to track the status of your shipments at any time through the online shipment tracking system, by entering the number of your shipment that you will receive by e-mail.
Delivery of products is done only on working days from Monday to Friday. Saturdays, Sundays and bank holidays are not considered working days.
All products are thoroughly inspected and delivered in good condition to the delivery service. Products are packed in a way to avoid any damage during normal transport.
When receiving the shipment, the user is obliged to inspect the shipment, report visible damage directly to the delivery service, as well as Dicta d.o.o., and refuse to accept the damaged shipment. By signing the delivery note and receiving the invoice, the user confirms that he / she inspected the product when receiving the shipment, and that there are no objections.